Refund Policy

REFUND POLICY

Last updated on 27 September 2026

1. THE SHORT VERSION

The free plan runs the whole product at no cost, so you can see Reelwire work before you
pay for it. If you then buy a plan and it is not what you expected, ask within 14 days of
your first payment and you get all of it back.

This policy is part of our Terms and Conditions, and the words in it mean what they mean
there.

2. YOUR FIRST PAYMENT

The first payment for a paid plan, monthly or yearly, is refunded in full if you ask within
14 days of that payment. You do not have to give a reason. The plan ends when the refund is
made, and the workspace moves to the free plan.

3. RENEWALS

A renewal, monthly or yearly, is refunded in full if you ask within 14 days of it and no
video has been rendered in the workspace since it renewed.

Otherwise, cancelling stops the next renewal and the plan runs to the end of the period
already paid for. The unused part of a period is not refunded.

4. UPGRADES AND EXTRAS

The charge for moving to a bigger plan, or for additional videos, seats, partners or
storage, is refunded in full if you ask within 14 days of the charge and nothing it paid for
has been used yet.

5. WHEN WE FAIL YOU

If something on our side stopped Reelwire from rendering or delivering for you for a
substantial part of a period, tell us, whenever that was. We refund the part of the period
that did not work.

6. HOW TO ASK

Write to contact@reelwire.io from the address you use to sign in, and name the workspace.
You can also ask the reseller that processed your order directly: Paddle, FastSpring or
Lemon Squeezy, whichever is named on your receipt.

Refunds are made by whoever took the payment, the reseller or Reelwire where it billed you
directly, to the payment method you used. Once a refund is approved, it usually reaches you
within 5 to 10 business days, depending on your bank.

7. YOUR RIGHTS UNDER THE LAW

Where the law of your country gives you a right to cancel a purchase or withdraw from it,
such as the 14-day right of withdrawal consumers have in the European Union and the United
Kingdom, that right applies in addition to this policy and is not limited by it. A reseller
may also refund an order under its own buyer terms.

8. WHAT IS NOT REFUNDED

- The unused part of a period, outside the cases above.
- A workspace suspended or closed for breaching section 10 of our Terms and Conditions,
"What you may not make or publish".
- What AI services charge you for use of the AI assistant with your own keys. Those
services bill you directly, not through us.

We may decline a refund to somebody who repeatedly buys and refunds the same plan.

9. BEFORE YOU DISPUTE A CHARGE

Please ask us or the reseller first. A refund reaches you faster than a dispute with your
bank, and it leaves your workspace untouched.

10. CONTACT

Email: contact@reelwire.io
Phone: +52 999 567 5838
Post: Tim Zierer, trading as Reelwire, Calle 47A x 47Y 100-1 #818, Fraccionamiento Las
Americas 2, 97302 Merida, Yucatan, Mexico.