REFUND POLICY Last updated on 27 September 2026 1. THE SHORT VERSION The free plan runs the whole product at no cost, so you can see Reelwire work before you pay for it. If you then buy a plan and it is not what you expected, ask within 14 days of your first payment and you get all of it back. This policy is part of our Terms and Conditions, and the words in it mean what they mean there. 2. YOUR FIRST PAYMENT The first payment for a paid plan, monthly or yearly, is refunded in full if you ask within 14 days of that payment. You do not have to give a reason. The plan ends when the refund is made, and the workspace moves to the free plan. 3. RENEWALS A renewal, monthly or yearly, is refunded in full if you ask within 14 days of it and no video has been rendered in the workspace since it renewed. Otherwise, cancelling stops the next renewal and the plan runs to the end of the period already paid for. The unused part of a period is not refunded. 4. UPGRADES AND EXTRAS The charge for moving to a bigger plan, or for additional videos, seats, partners or storage, is refunded in full if you ask within 14 days of the charge and nothing it paid for has been used yet. 5. WHEN WE FAIL YOU If something on our side stopped Reelwire from rendering or delivering for you for a substantial part of a period, tell us, whenever that was. We refund the part of the period that did not work. 6. HOW TO ASK Write to contact@reelwire.io from the address you use to sign in, and name the workspace. You can also ask the reseller that processed your order directly: Paddle, FastSpring or Lemon Squeezy, whichever is named on your receipt. Refunds are made by whoever took the payment, the reseller or Reelwire where it billed you directly, to the payment method you used. Once a refund is approved, it usually reaches you within 5 to 10 business days, depending on your bank. 7. YOUR RIGHTS UNDER THE LAW Where the law of your country gives you a right to cancel a purchase or withdraw from it, such as the 14-day right of withdrawal consumers have in the European Union and the United Kingdom, that right applies in addition to this policy and is not limited by it. A reseller may also refund an order under its own buyer terms. 8. WHAT IS NOT REFUNDED - The unused part of a period, outside the cases above. - A workspace suspended or closed for breaching section 10 of our Terms and Conditions, "What you may not make or publish". - What AI services charge you for use of the AI assistant with your own keys. Those services bill you directly, not through us. We may decline a refund to somebody who repeatedly buys and refunds the same plan. 9. BEFORE YOU DISPUTE A CHARGE Please ask us or the reseller first. A refund reaches you faster than a dispute with your bank, and it leaves your workspace untouched. 10. CONTACT Email: contact@reelwire.io Phone: +52 999 567 5838 Post: Tim Zierer, trading as Reelwire, Calle 47A x 47Y 100-1 #818, Fraccionamiento Las Americas 2, 97302 Merida, Yucatan, Mexico.